Shopping Guide

For a safe and secure shopping experience at the Living fine official online store

How to Order

You can make a purchase as a guest without registering for an account. However, we recommend signing up for a free membership to make your shopping experience even smoother.

1
Choose a Product
2
Add to Cart
3
Order Procedure
4
Select Payment Method
5
Order Confirmation
6
Shipping & Delivery

After your order is confirmed, an order confirmation email will be automatically sent to your registered email address. If you do not receive the email, please check your spam folder or contact us at contact form.

Payment Methods

We currently accept the following payment methods. Payment is made at the time of order and is prepaid.

Payment Methods	Details
Credit Card	VISA / Mastercard / JCB / American Express / Diners Club
Apple Pay	Pay with the card registered on your iPhone or Apple Watch

Tip: Your credit card information is protected by encrypted communication (SSL) and is not stored on our server.

Delivery

Estimated Shipping Time

We will ship your order within 1-3 business days after confirmation. Please note that some made-to-order products may require additional time. Additionally, shipping may be delayed if the shipping period spans weekends or holidays, or due to stock shortages or high order volumes.

Shipping carrier: We typically use Sagawa Express or Yamato Transport to deliver our products. *For smaller items that fit in a postbox, we will use Yamato Transport's Necopos service.
Delivery Date and Time Specification: Available only for home delivery shipments. Please note that time specification may not be possible in some areas.

Delivery Areas

We only ship within Japan (including remote islands and some areas). International shipping is not currently available.

Please note: Please note that shipping and delivery times may be delayed due to traffic, weather, or peak periods (such as during sales). We appreciate your understanding in advance.

Shipping Fees

Free shipping is available for orders totaling ¥5,980 (tax included) or more. Shipping costs will be determined after you specify your delivery address during the purchase process. Even for free shipping items, an additional fee may apply for deliveries to Okinawa, remote islands, and some regions. In such cases, we will contact you by email and provide separate payment instructions.

Shipping Fees by Purchase Amount
Order Total (tax incl.)	Shipping
5,980円以上	無料
5,980円未満	880円

Shipping Costs by Region (under ¥5,980)
Delivery Area	Additional Shipping Fee
東北・九州	990円
北海道	1,320円
沖縄	2,750円
離島・一部地域	別途御見積

Order Changes & Cancellations

If it's before shipping, we can cancel your order. Please contact us through the inquiry form as soon as possible.

Once the shipping process has begun, we may not be able to accommodate changes or cancellations to your order. Please review your order details carefully before proceeding.

Returns & Exchanges

When Returns & Exchanges Are Accepted

If you contact our customer support within 7 days of receiving your order, we will be happy to assist you with a return or exchange for a non-defective item.

Returns and Exchanges Policy Returns due to customer's convenience We do not accept returns due to customer's convenience. Exchanges due to customer's convenience We do not accept exchanges due to customer's convenience. Returns due to product defects We accept returns under the following conditions: [Eligible Period] If we receive your contact within 7 days of product arrival [Refund Amount] We will refund the amount you paid. [Return Shipping Fee] Our store will bear the cost. [Note] Please return the product by cash-on-delivery when returning. Exchanges due to product defects We will exchange the product under the following conditions: [Eligible Period] If we receive your contact within 7 days of product arrival [Return Shipping Fee] Our store will bear the cost. [Reshipping Fee] Our store will bear the cost. [Note] We will promptly send a return slip and the replacement product. Please use the return slip to return the product. In some cases, the replacement product may be out of stock. We will contact you in such cases.

If you wish to return or exchange an item, please contact us through the inquiry form in advance. We may not be able to respond to returned items without prior notice.

Receipts & Delivery Notes

If you need a receipt with the recipient's name, please check the box to issue a receipt and enter the recipient's name on the order screen (before payment). We will send a receipt with the order confirmation email (please note that the recipient's name cannot be changed after issuance). For other requests or if you forgot to check the box, please contact us through the inquiry form.

Frequently Asked Questions

Q.Is it possible to make a purchase without registering as a member?: A.Yes, guest checkout is available.
Q.I realized I made a mistake with the shipping address after placing my order.: A.Changes can be made before shipping procedures begin. Please contact us through the inquiry form as soon as possible (note that we may not be able to accommodate changes once shipping procedures have started).
Q.If I order multiple items, will they be shipped together?: A.Yes, we generally ship all items together. However, the earliest delivery date may vary depending on the product, so please check the delivery date on the product purchase page before placing your order.
Q.Do you ship internationally?: A.We apologize, but currently, we only ship within Japan.

If you have any questions or concerns, please don't hesitate to contact us through the inquiry form.